Accessibility Policy

Gen is committed to ensuring digital accessibility for all of our customers and visitors to our website and our mobile applications. Our efforts to improve digital usability and the user experience for everyone, including those with disabilities, are guided by the Web Content Accessibility Guidelines (WCAG) 2.1 level AA standards, Accessibility for Ontarians with Disabilities Act (AODA), and other existing recommendations. We are continually updating our website and testing its accessibility through Siteimprove, a third-party analytics tool.

We welcome your feedback on the accessibility of our website and mobile applications. Please let us know if you encounter accessibility barriers, if you would like to receive a copy of our policies or information on how to provide us feedback about how we deliver services to customers with disabilities, or __ any information about our services in an accessible format or with a communication support by emailing us at In your message, please provide your contact information, the web address or other location where you experienced difficulty, a brief description of the problem you encountered, or information about our services you wish to receive in an accessible format.

For other feedback and inquiries, you may contact Gen Customer Support.