Product Privacy Notices - English

In our ongoing quest for transparency, NortonLifeLock publishes these product and service-specific privacy notices to provide detailed information about how and why our products and services collect, process, and share your personal data. For more information about our data processing practices and any rights you may have, please see our Global Privacy Statement.

Norton Security Products
Norton 360 App
Norton Password Manager / Norton Safe Web Plus (Mac App)
Norton Secure VPN
Norton Privacy Manager
Norton Utilities Premium / Norton Utilities Ultimate
Norton Family
Norton Ultimate Help Desk
Norton Computer Tune-Up
Norton Mobile Security
NortonLive Spyware and Virus Removal and Norton Power Eraser
Norton Safe Web / Norton Safe Web Plus (Mac App)
Norton Safe Search
Norton Home Page
Norton Password Generator
LifeLock
Dark Web Monitoring
SurfEasy

Norton Security Products

Norton Security Products (including Norton 360, Norton AntiVirus, Norton Internet Security, Norton One, Norton Small Business, Norton Security Protection, and Norton Security On-The-Go) provide endpoint security which defends against ransomware, viruses, spyware, malware, and other online threats. Norton Security Products are also offered as a bundled product with other NortonLifeLock products. Norton Power Eraser is a free virus removal tool.

	Categories of Data and Personal Data Collected	Purpose of Processing Your Personal Data
Data You Provide:	Security Data may include: Emails reported as spam Malware Detections chosen to be reported File backups as selected by User (if purchasing/using Norton Online Backup)	Security Data: This data is processed for the purposes of delivering the product by evaluating for potential security risks and/or blocking emails, enforcing the rules and policies defined by the User for their controlled profiles, and helping the User detect misuse of Personal Data associated with such profiles. Additionally, emails and malwares files provided by Users help in improving the product’s detection rate by reducing false positives.
Data We Collect/Access:	User Data may include: IP Address Administrative Data may include: Product Serial Number Operating system version and settings Device manufacturer and model Device names and/or assigned names Device identifiers including MAC address Norton Machine ID Security Data may include: URLs/Websites visited Executable files identified as malware Application names and versions Diagnostic Data may include: Internet usage time Network connection activity User interactions with Norton websites and Norton extensions download pages Failure diagnostics including crash dumps and system logs	User Data: This data is processed for the purposes of determining appropriate language settings for communicating with you and determining country of origin for threats detected. Administrative Data: This data is used and generated internally at NortonLifeLock for the purpose of tracking account activity between internal company systems, applications, and architecture. It is also processed for the purposes of delivering the product in accordance with your device(s) as well as tracking and determining trends in threats detected. Security Data: This data is processed for the purposes of delivering the product by informing you about site safety and blocking browsing to unsafe websites, improving the detection of malware and cyber-threats (e.g., through file sample analysis), and pursuing general cybersecurity research. Diagnostic Data: This data is processed for the purposes of understanding product usage to further develop and improve the product performance as well as telemetry.
Data We Collect/Access from Third Parties:	Security Data may include: Security ratings of URLs and files Executable files identified as potential malware Diagnostic Data may include: Failure diagnostics including crash dumps and system logs	Security Data: This data is processed for the purposes of delivering the product by informing you about site safety and blocking browsing to unsafe websites. Diagnostic Data: This data is processed for the purposes of understanding product usage and improving the product.

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

Security Data may include:

Emails reported as spam
Malware Detections chosen to be reported
File backups as selected by User (if purchasing/using Norton Online Backup)

Security Data: This data is processed for the purposes of delivering the product by evaluating for potential security risks and/or blocking emails, enforcing the rules and policies defined by the User for their controlled profiles, and helping the User detect misuse of Personal Data associated with such profiles. Additionally, emails and malwares files provided by Users help in improving the product’s detection rate by reducing false positives.

Data We Collect/Access:

User Data may include:

IP Address

Administrative Data may include:

Product Serial Number
Operating system version and settings
Device manufacturer and model
Device names and/or assigned names
Device identifiers including MAC address
Norton Machine ID

Security Data may include:

URLs/Websites visited
Executable files identified as malware
Application names and versions

Diagnostic Data may include:

Internet usage time
Network connection activity
User interactions with Norton websites and Norton extensions download pages
Failure diagnostics including crash dumps and system logs

User Data: This data is processed for the purposes of determining appropriate language settings for communicating with you and determining country of origin for threats detected.

Administrative Data: This data is used and generated internally at NortonLifeLock for the purpose of tracking account activity between internal company systems, applications, and architecture. It is also processed for the purposes of delivering the product in accordance with your device(s) as well as tracking and determining trends in threats detected.

Security Data: This data is processed for the purposes of delivering the product by informing you about site safety and blocking browsing to unsafe websites, improving the detection of malware and cyber-threats (e.g., through file sample analysis), and pursuing general cybersecurity research.

Diagnostic Data: This data is processed for the purposes of understanding product usage to further develop and improve the product performance as well as telemetry.

Data We Collect/Access from Third Parties:

Security Data may include:

Security ratings of URLs and files
Executable files identified as potential malware

Diagnostic Data may include:

Failure diagnostics including crash dumps and system logs

Security Data: This data is processed for the purposes of delivering the product by informing you about site safety and blocking browsing to unsafe websites.

Diagnostic Data: This data is processed for the purposes of understanding product usage and improving the product.

Norton 360 App (Android and iOS)

Norton 360 mobile apps (“Norton 360 App”) are designed to provide protected Users’ and their selected smartphone and tablet devices with protection against digital threats and allow Users to keep digital information private and secure over the network and monitor their identity.

	Categories of Data and Personal Data Collected	Purpose of Processing Your Personal Data
Data You Provide:	If purchasing the Norton 360 App through the eStore, please see the Norton Enrollment Process for additional information. If purchasing through the Apple AppStore or Google PlayStore, please see the below information. User Data may include: Email Norton account password Country	User Data: This data is processed to administer the account including establishing and authenticating your account as well as communicating with you.
Data We Collect/Access:	User Data may include: Mobile device IDs (UDID, IMEI, and IDFA) Administrative Data may include: Device name and type (including Wi-Fi MAC Address) Operating system platform and version Security Data may include: File and application data (limited to App store data, applications downloaded, and browsing data. Android devices will also collect calendar and SD contents) Web-browsing and URLs accessed User interface and screen activity (limited to keyword tags and actions) Diagnostic Data may include: Usage information (e.g., network service information, download and use frequency, log data) Error reports/crash dumps Device/phone settings (including but not limited to device model and manufacturers)	User Data: This data is processed for the purposes of delivering the product in accordance with your device(s) and determining appropriate language settings for communicating with you. Administrative Data: This data is processed for the purposes of delivering the product in accordance with your device(s). Security Data: This data is processed for the purposes of delivering the product by alerting you to potentially malicious applications, malware, and links (including links in emails or data downloaded to SD cards) as well as improving the app security feature (malicious malware and applications blocking feature and SD card are only available on the Android OS). Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.
Data We Collect/Access from Third Parties:	Diagnostic Data may include: Reporting data based on metadata collected by product (limited to number of Users by general geolocations/regions, and operating systems)	Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

If purchasing the Norton 360 App through the eStore, please see the Norton Enrollment Process for additional information. If purchasing through the Apple AppStore or Google PlayStore, please see the below information.

User Data may include:

Email
Norton account password
Country

User Data: This data is processed to administer the account including establishing and authenticating your account as well as communicating with you.

Data We Collect/Access:

User Data may include:

Mobile device IDs (UDID, IMEI, and IDFA)

Administrative Data may include:

Device name and type (including Wi-Fi MAC Address)
Operating system platform and version

Security Data may include:

File and application data (limited to App store data, applications downloaded, and browsing data. Android devices will also collect calendar and SD contents)
Web-browsing and URLs accessed
User interface and screen activity (limited to keyword tags and actions)

Diagnostic Data may include:

Usage information (e.g., network service information, download and use frequency, log data)
Error reports/crash dumps
Device/phone settings (including but not limited to device model and manufacturers)

User Data: This data is processed for the purposes of delivering the product in accordance with your device(s) and determining appropriate language settings for communicating with you.

Administrative Data: This data is processed for the purposes of delivering the product in accordance with your device(s).

Security Data: This data is processed for the purposes of delivering the product by alerting you to potentially malicious applications, malware, and links (including links in emails or data downloaded to SD cards) as well as improving the app security feature (malicious malware and applications blocking feature and SD card are only available on the Android OS).

Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Data We Collect/Access from Third Parties:

Diagnostic Data may include:

Reporting data based on metadata collected by product (limited to number of Users by general geolocations/regions, and operating systems)

Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Norton Password Manager/ Norton Safe Web Plus (Mac App)

Norton Password Manager has five variants: (1) a component of the Norton Security product and plugin for Internet Explorer browser; (2) browser extensions for all major browsers except Internet Explorer; (3) mobile apps for Android and iOS; (4) a web application requiring no additional installation of software or browser extensions; and (5) Norton Safe Web Plus is a Mac app that supplies the functionality of Norton Password Manager and Safe Web. All variants are a password manager which manages usernames, passwords, and other information useful for performing online activities.

	Categories of Data and Personal Data Collected	Purpose of Processing Your Personal Data
Data You Provide:	User Data may include: Username(s) Password(s) Phone number Physical address(es) (including city, state, and postal code) Additional payment information (Credit/Debit Card Information, specifically account numbers, card type, and expiration dates; bank account number and name of bank) Gender (including title) Additional email(s) Date of birth Freeform notes / text	User Data: This data is provided by you if you choose to and is collected for the purposes of delivering the product functionality including conveniently filling web forms with this data and examining the data for security risks.
Data We Collect/Access:	User Data may include: IP address Geolocation Administrative Data may include: Web browser type/version Product version and preferred language Operating system (Including version or platform) Website domains for stored logins Free form text (as provided by User) Diagnostic Data may include: Metadata (including number of accounts stored with products and number of websites visited, number of product features used)	User Data: This data is processed for the purposes of determining appropriate language settings for communicating with the User and for reporting about product usage based on general location. Administrative Data: This data is processed for the purpose of delivering the product in accordance with your device(s) and by providing login services and analyzing product usage. Diagnostic Data: This data is for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.
Data We Collect/Access from Third Parties:	Security Data may include: Potentially compromised passwords (specific usernames/passwords are never known to NortonLifeLock services nor to third parties)	Security Data: This data is processed for the purposes of delivering the product by identifying and informing you of potentially compromised passwords stored within your device(s).

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

User Data may include:

Username(s)
Password(s)
Phone number
Physical address(es) (including city, state, and postal code)
Additional payment information (Credit/Debit Card Information, specifically account numbers, card type, and expiration dates; bank account number and name of bank)
Gender (including title)
Additional email(s)
Date of birth
Freeform notes / text

User Data: This data is provided by you if you choose to and is collected for the purposes of delivering the product functionality including conveniently filling web forms with this data and examining the data for security risks.

Data We Collect/Access:

User Data may include:

IP address
Geolocation

Administrative Data may include:

Web browser type/version
Product version and preferred language
Operating system (Including version or platform)
Website domains for stored logins
Free form text (as provided by User)

Diagnostic Data may include:

Metadata (including number of accounts stored with products and number of websites visited, number of product features used)

User Data: This data is processed for the purposes of determining appropriate language settings for communicating with the User and for reporting about product usage based on general location.

Administrative Data: This data is processed for the purpose of delivering the product in accordance with your device(s) and by providing login services and analyzing product usage.

Diagnostic Data: This data is for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Data We Collect/Access from Third Parties:

Security Data may include:

Potentially compromised passwords (specific usernames/passwords are never known to NortonLifeLock services nor to third parties)

Security Data: This data is processed for the purposes of delivering the product by identifying and informing you of potentially compromised passwords stored within your device(s).

Norton Secure VPN

Norton Secure VPN protects the User’s devices and safeguards the User’s data by encrypting the User’s information on any internet connection and preserving the User’s privacy.

	Categories of Data and Personal Data Collected	Purpose of Processing Your Personal Data
Data You Provide:	User Data may include: Norton Secure VPN does not require Users to provide any data outside of the enrollment and billing processes	User Data: Norton Secure VPN does not require Users to provide any data outside of the enrollment and billing processes, so no additional personal data is processed.
Data We Collect/Access:	User Data may include: IP address Install identifier License identifier Administrative Data may include: Device name and type OS version (for mobile devices only) Language Security Data may include: Aggregate bandwidth usage (limited to the number of bytes transferred using the service) Diagnostic Data may include: Usage data to assist with debugging a problem with the service (serial number from app to give installation status) Error state in installation/usage of app (Install Identifier from app to give error status)	User Data: This data is processed for the purposes of delivering the content in accordance with your device(s) and determining the appropriate language settings for communicating with you. Administrative Data: This data is processed for the purpose of delivering the product to your device(s). Security Data: This data is used is for the purposes of billing the account of the product used as well as network operations and support. Diagnostics Data: This data is uses for the purpose of delivering the product by selecting the most appropriate server to connect to and for research and development to improve products and services and to better protect your network, devices, data, and identity.
Data We Collect/Access from Third Parties:	Diagnostic Data may include: Reporting metadata on product and application usage	Diagnostic Data: This data is used for the purpose of understanding the product usage to further develop and improve the product performance as well as telemetry.

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

User Data may include:

Norton Secure VPN does not require Users to provide any data outside of the enrollment and billing processes

User Data: Norton Secure VPN does not require Users to provide any data outside of the enrollment and billing processes, so no additional personal data is processed.

Data We Collect/Access:

User Data may include:

IP address
Install identifier
License identifier

Administrative Data may include:

Device name and type
OS version (for mobile devices only)
Language

Security Data may include:

Aggregate bandwidth usage (limited to the number of bytes transferred using the service)

Diagnostic Data may include:

Usage data to assist with debugging a problem with the service (serial number from app to give installation status)
Error state in installation/usage of app (Install Identifier from app to give error status)

User Data: This data is processed for the purposes of delivering the content in accordance with your device(s) and determining the appropriate language settings for communicating with you.

Administrative Data: This data is processed for the purpose of delivering the product to your device(s).

Security Data: This data is used is for the purposes of billing the account of the product used as well as network operations and support.

Diagnostics Data: This data is uses for the purpose of delivering the product by selecting the most appropriate server to connect to and for research and development to improve products and services and to better protect your network, devices, data, and identity.

Data We Collect/Access from Third Parties:

Diagnostic Data may include:

Reporting metadata on product and application usage

Diagnostic Data: This data is used for the purpose of understanding the product usage to further develop and improve the product performance as well as telemetry.

Norton Privacy Manager

Norton Privacy Manager protects online privacy and limits your digital footprint by providing private communications, device and location services, anonymized Sudo identities, and private browsing within the app. Norton Privacy Manager also incorporates subsets of features from Norton Secure VPN and Norton Password Manager.

	Categories of Data and Personal Data Collected	Purpose of Processing Your Personal Data
Data You Provide:	User Data may include: Norton Privacy Manager does not require Users to provide any data outside of enrollment and billing processes	User Data: Norton Privacy Manager does not require Users to provide any data outside of enrollment and billing processes.
Data We Collect/Access:	User Data may include: Cellular location (city and country code) IP address Administrative Data may include: Cellular carrier Mobile device model Operating system platform and version Security Data may include: Browser usage (bookmarks and history) Log information for email address Transaction details performed on app Metadata for text messages, phone calls, and emails (limited to send times, message types, and receiver) Diagnostic Data may include: App-related usage data Applications error reports Crash dumps logs	User Data: This data is processed for the purposes of delivering the product features such as telephone, email, app-to-app, or SMS/MMS messaging services and search and web-browsing. Administrative Data: This data is used for the purposes of delivering the product in accordance with your device(s) and allowing you to share your location with individuals chosen by you. Security Data: This data is used for the purpose of delivering the product by providing a secured environment to perform product features such as telephone, email, app-to-app, or SMS/MMS messaging services and search and web-browsing. Diagnostic Data: This data is used for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.
Data We Collect/Access from Third Parties:	User Data may include: Cellular location (city and country code) IP address Administrative Data may include: Cellular carrier Mobile device model Operating system platform and version Security Data may include: Browser usage (bookmarks and history) Log information for email address Transaction details performed on app Metadata for text messages, phone calls, and emails (limited to send times, message types, and receiver) Diagnostic Data may include: App-related usage data Applications error reports Crash dumps logs	User Data: This data is processed by third parties to bill the account for products and features purchased and to authenticate the payment information used. Administrative Data: This data is used for the purpose delivering the product to allow you to share your location with individuals chosen by you. Security Data: This data is used for the purpose of delivering the product by providing a secured environment to perform product features such as telephone, email, app-to-app, or SMS/MMS messaging services and search and web-browsing. Diagnostic Data: This data is used for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

User Data may include:

Norton Privacy Manager does not require Users to provide any data outside of enrollment and billing processes

User Data: Norton Privacy Manager does not require Users to provide any data outside of enrollment and billing processes.

Data We Collect/Access:

User Data may include:

Cellular location (city and country code)
IP address

Administrative Data may include:

Cellular carrier
Mobile device model
Operating system platform and version

Security Data may include:

Browser usage (bookmarks and history)
Log information for email address
Transaction details performed on app
Metadata for text messages, phone calls, and emails (limited to send times, message types, and receiver)

Diagnostic Data may include:

App-related usage data
Applications error reports
Crash dumps logs

User Data: This data is processed for the purposes of delivering the product features such as telephone, email, app-to-app, or SMS/MMS messaging services and search and web-browsing.

Administrative Data: This data is used for the purposes of delivering the product in accordance with your device(s) and allowing you to share your location with individuals chosen by you.

Security Data: This data is used for the purpose of delivering the product by providing a secured environment to perform product features such as telephone, email, app-to-app, or SMS/MMS messaging services and search and web-browsing.

Diagnostic Data: This data is used for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Data We Collect/Access from Third Parties:

User Data may include:

Cellular location (city and country code)
IP address

Administrative Data may include:

Cellular carrier
Mobile device model
Operating system platform and version

Security Data may include:

Browser usage (bookmarks and history)
Log information for email address
Transaction details performed on app
Metadata for text messages, phone calls, and emails (limited to send times, message types, and receiver)

Diagnostic Data may include:

App-related usage data
Applications error reports
Crash dumps logs

User Data: This data is processed by third parties to bill the account for products and features purchased and to authenticate the payment information used.

Administrative Data: This data is used for the purpose delivering the product to allow you to share your location with individuals chosen by you.

Diagnostic Data: This data is used for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Norton Utilities Premium / Norton Utilities Ultimate

Norton Utilities helps analyze, configure, optimize, and maintain a computer of the User to keep it running like new.

	Categories of Data and Personal Data Collected	Purpose of Processing Your Personal Data
Data You Provide:	User Data may include: Norton Utilities does not require Users to provide any information outside of enrollment and billing processes	User Data: Norton Utilities does not require Users to provide any information outside of enrollment and billing processes.
Data We Collect/Access:	User Data may include: IP address Device ID Administrative Data may include: Activation data (limited to status of installation of product on device) Diagnostic Data may include: User reviews/feedback	User Data: This data is processed for the purposes of delivering the product in accordance with your device(s) and determining appropriate language settings for communicating with you. Administrative Data: This data is used for the purpose of delivering the product in accordance with your device(s). Diagnostic Data: This data is used for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.
Data We Collect/Access from Third Parties:	Diagnostic Data may include: Metadata based on User reviews/feedback	Diagnostic Data: This data is used for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

User Data may include:

Norton Utilities does not require Users to provide any information outside of enrollment and billing processes

User Data: Norton Utilities does not require Users to provide any information outside of enrollment and billing processes.

Data We Collect/Access:

User Data may include:

IP address
Device ID

Administrative Data may include:

Activation data (limited to status of installation of product on device)

Diagnostic Data may include:

User reviews/feedback

User Data: This data is processed for the purposes of delivering the product in accordance with your device(s) and determining appropriate language settings for communicating with you.

Administrative Data: This data is used for the purpose of delivering the product in accordance with your device(s).

Diagnostic Data: This data is used for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Data We Collect/Access from Third Parties:

Diagnostic Data may include:

Metadata based on User reviews/feedback

Diagnostic Data: This data is used for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Norton Family

Norton Family helps protect Users and their devices with parental controls applied through User-defined and User-managed protection settings and features.

	Categories of Data and Personal Data Collected	Purpose of Processing Your Personal Data
Data You Provide:	User Data may include: Child name Restriction level (child’s age range) Picture (for avatar, if chosen) Restriction settings as determined by parent Emergency contact information (such as parent’s phone) Location identifying labels (such as “home” or “school,” as defined by parent)	User Data: This data is provided by you and is processed for the purposes of delivering the product by helping you to supervise the online activities on your protected device(s) and helping to enforce your defined rules for the online activities on your protected device(s).
Data We Collect/Access:	User Data may include: Parent’s time zone Child’s geolocation (as permitted by region, and if enabled by parent) Administrative Data may include: Child’s operating system platform and version Installation status of the Norton Family client software on subscriber or protected User’s device Child policy configurations as determined by parent License ID, status, and entitlement information Device name, type, language, hardware, software, and application inventory (only applicable to Android mobile devices) Browser type and version Security Data may include: Setting configurations deviations performed by child Application exception and workflow failure logs URLs visited by child and search terms Device usage time Application usage time Diagnostic Data may include: Crash logs for PC Product usage telemetry (limited to pages visited with Product)	User Data: This data is processed to determine appropriate language settings for communicating with you and delivering the product by helping you to supervise the location of your protected device. Administrative Data: This data is processed for the purposes of delivering the product in accordance with your device(s), helping you to supervise the online activities on your protected device(s), and helping to enforce your defined rules for the online activities on your protected device(s). Security Data: This data is processed for the purposes of delivering the product in accordance with your device(s) as well as improving the product’s installation success rate by providing input for research and development to improve products and services to better protect your network, devices, data, and identity. Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.
Data We Collect/Access from Third Parties:	Diagnostic Data may include: Crash logs for mobile devices Metadata reports on product usage	Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

User Data may include:

Child name
Restriction level (child’s age range)
Picture (for avatar, if chosen)
Restriction settings as determined by parent
Emergency contact information (such as parent’s phone)
Location identifying labels (such as “home” or “school,” as defined by parent)

User Data: This data is provided by you and is processed for the purposes of delivering the product by helping you to supervise the online activities on your protected device(s) and helping to enforce your defined rules for the online activities on your protected device(s).

Data We Collect/Access:

User Data may include:

Parent’s time zone
Child’s geolocation (as permitted by region, and if enabled by parent)

Administrative Data may include:

Child’s operating system platform and version
Installation status of the Norton Family client software on subscriber or protected User’s device
Child policy configurations as determined by parent
License ID, status, and entitlement information
Device name, type, language, hardware, software, and application inventory (only applicable to Android mobile devices)
Browser type and version

Security Data may include:

Setting configurations deviations performed by child
Application exception and workflow failure logs
URLs visited by child and search terms
Device usage time
Application usage time

Diagnostic Data may include:

Crash logs for PC
Product usage telemetry (limited to pages visited with Product)

User Data: This data is processed to determine appropriate language settings for communicating with you and delivering the product by helping you to supervise the location of your protected device.

Administrative Data: This data is processed for the purposes of delivering the product in accordance with your device(s), helping you to supervise the online activities on your protected device(s), and helping to enforce your defined rules for the online activities on your protected device(s).

Security Data: This data is processed for the purposes of delivering the product in accordance with your device(s) as well as improving the product’s installation success rate by providing input for research and development to improve products and services to better protect your network, devices, data, and identity.

Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Data We Collect/Access from Third Parties:

Diagnostic Data may include:

Crash logs for mobile devices
Metadata reports on product usage

Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Norton Ultimate Help Desk

Norton Ultimate Help Desk allows the User to contact an expert to assist with technical issues ranging from network setup to device diagnostics and troubleshooting.

	Categories of Data and Personal Data Collected	Data Use and Processing
Data You Provide:	User Data, if chosen may include: Issue description and details	User Data: This data is processed for the purpose of delivering the product by communicating with you and identifying the root causes of the issues posed.
Data We Collect/Access:	Administrative Data may include: Operating system and settings Security settings (e.g., active firewall, antivirus software) System configurations (e.g., active ports, hosts file, installed programs, active processes, open memory, log file, and registry data) Diagnostic Data may include: Scan statistics (e.g., number of scanned files, number of threats found, fixed, or remaining and date and time of scan)	Administrative Data: This data is processed for the purposes of delivering the product in accordance with your device(s) and identifying the root causes of the issues posed. Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.
Data We Collect/Access from Third Parties:	Norton Ultimate Help Desk does not collect/access personal data from third parties as part of its services.	Norton Ultimate Help Desk does not collect/access personal data from third parties as part of its services.

Categories of Data and Personal Data Collected

Data Use and Processing

Data You Provide:

User Data, if chosen may include:

Issue description and details

User Data: This data is processed for the purpose of delivering the product by communicating with you and identifying the root causes of the issues posed.

Data We Collect/Access:

Administrative Data may include:

Operating system and settings
Security settings (e.g., active firewall, antivirus software)
System configurations (e.g., active ports, hosts file, installed programs, active processes, open memory, log file, and registry data)

Diagnostic Data may include:

Scan statistics (e.g., number of scanned files, number of threats found, fixed, or remaining and date and time of scan)

Administrative Data: This data is processed for the purposes of delivering the product in accordance with your device(s) and identifying the root causes of the issues posed.

Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Data We Collect/Access from Third Parties:

Norton Ultimate Help Desk does not collect/access personal data from third parties as part of its services.

Norton Computer Tune-Up

Norton Computer Tune-Up is a feature within Norton Ultimate Help Desk, that helps to keep the User’s device running like new, using diagnostics.

	Categories of Data and Personal Data Collected	Purpose of Processing Your Personal Data
Data You Provide:	User Data if chosen may include: Issue description and details	User Data if chosen may include: This data is processed for the purpose of delivering the product by communicating with you and identifying the root causes of the issues posed.
Data We Collect/Access:	Administrative Data may include: Operating system and settings Security settings (e.g., active firewall, antivirus software) System configurations (e.g., active ports, hosts file, installed programs, active processes, open memory and CPU utilization, log file and registry data) Diagnostic Data may include: Scan statistics (e.g., number of scanned files, number of threats found, fixed, or remaining, and date and time of scan)	Administrative Data: This data is processed for the purposes of delivering the product in accordance with your device(s) and identifying the root causes of the issues posed. Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.
Data We Collect/Access from Third Parties:	Norton Computer Tune-Up does not collect/access personal data from third parties as part of its services.	Norton Computer Tune-Up does not collect/access personal data from third parties as part of its services.

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

User Data if chosen may include:

Issue description and details

User Data if chosen may include: This data is processed for the purpose of delivering the product by communicating with you and identifying the root causes of the issues posed.

Data We Collect/Access:

Administrative Data may include:

Operating system and settings
Security settings (e.g., active firewall, antivirus software)
System configurations (e.g., active ports, hosts file, installed programs, active processes, open memory and CPU utilization, log file and registry data)

Diagnostic Data may include:

Scan statistics (e.g., number of scanned files, number of threats found, fixed, or remaining, and date and time of scan)

Administrative Data: This data is processed for the purposes of delivering the product in accordance with your device(s) and identifying the root causes of the issues posed.

Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Data We Collect/Access from Third Parties:

Norton Computer Tune-Up does not collect/access personal data from third parties as part of its services.

Norton Mobile Security

Norton Mobile Security provides protection for smartphones and tablets against digital threats.

	Categories of Data and Personal Data Collected	Purpose of Processing Your Personal Data
Data You Provide:	If purchasing the Norton Mobile Security through the eStore, please see the Norton Enrollment Process for additional information. If purchasing through the Apple AppStore or Google PlayStore, please see the below information. User Data may include: Email Norton account password Country	User Data: This data is processed to administer the account including establishing and authenticating your account as well as communicating with you.
Data We Collect/Access:	User Data may include: Mobile device IDs (UDID, IMEI, and IDFA) Administrative Data may include: Device name and type (including Wi-Fi MAC Address) Operating system platform and version Security Data may include: File and application data (limited to app store data, applications downloaded, and browsing data. Android devices will also collect calendar and SD contents) Web-browsing and URLs accessed User interface and screen activity (limited to keyword tags and actions) Diagnostic Data may include: Usage information (e.g., network service information, download and use frequency, log data) Error reports/crash dumps Device/phone settings (including but not limited to device model and manufacturers)	User Data: This data is processed for the purposes of delivering the product in accordance with your device(s) and determining appropriate language settings for communicating with you. Administrative Data: This data is processed for the purposes of delivering the product in accordance with your device(s). Security Data: This data is processed for the purposes of delivering the product by alerting you to potentially malicious applications, malware, and links (including links in emails or data downloaded to SD cards) as well as improving the app security feature (malicious malware and applications blocking feature and SD card are only available on the Android OS). Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.
Data We Collect/Access from Third Parties:	Diagnostic Data may include: Reporting data based on metadata collected by product (limited to number of Users by general geolocations/regions, and operating systems)	Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

If purchasing the Norton Mobile Security through the eStore, please see the Norton Enrollment Process for additional information. If purchasing through the Apple AppStore or Google PlayStore, please see the below information.

User Data may include:

Email
Norton account password
Country

User Data: This data is processed to administer the account including establishing and authenticating your account as well as communicating with you.

Data We Collect/Access:

User Data may include:

Mobile device IDs (UDID, IMEI, and IDFA)

Administrative Data may include:

Device name and type (including Wi-Fi MAC Address)
Operating system platform and version

Security Data may include:

File and application data (limited to app store data, applications downloaded, and browsing data. Android devices will also collect calendar and SD contents)
Web-browsing and URLs accessed
User interface and screen activity (limited to keyword tags and actions)

Diagnostic Data may include:

Usage information (e.g., network service information, download and use frequency, log data)
Error reports/crash dumps
Device/phone settings (including but not limited to device model and manufacturers)

User Data: This data is processed for the purposes of delivering the product in accordance with your device(s) and determining appropriate language settings for communicating with you.

Administrative Data: This data is processed for the purposes of delivering the product in accordance with your device(s).

Security Data: This data is processed for the purposes of delivering the product by alerting you to potentially malicious applications, malware, and links (including links in emails or data downloaded to SD cards) as well as improving the app security feature (malicious malware and applications blocking feature and SD card are only available on the Android OS).

Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Data We Collect/Access from Third Parties:

Diagnostic Data may include:

Reporting data based on metadata collected by product (limited to number of Users by general geolocations/regions, and operating systems)

Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

NortonLive Spyware and Virus Removal

NortonLive Spyware and Virus Removal is a one-time product that remediates one (1) virus per device to help get the device running again. NortonLive Spyware and Virus Removal is offered as a feature as part of the Norton Security products but may also be purchased as a separate one-time service.

	Categories of Data and Personal Data Collected	Purpose of Processing Your Personal Data
Data You Provide:	User Data if chosen may include: Issue description and details	User Data: This data is processed for the purpose of delivering the product by communicating with you and identifying the root causes of the issues posed.
Data We Collect/Access:	Administrative Data may include: Application names and versions Norton machine ID (anonymized) Operating system information Security settings (e.g., active firewall, antivirus software) System configurations (e.g., active ports, hosts file, installed programs, active processes, open memory, log file, and registry data) Diagnostic Data may include: Crash dump information (specifically related to Norton product crash) Scan statistics (e.g., number of scanned files, number of threats found, fixed, or remaining, and date and time of scan)	Administrative Data: This data is processed for the purposes of delivering the product in accordance with your device(s) and identifying the root causes of the issues posed. Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.
Data We Collect/Access from Third Parties:	NortonLive Spyware and Virus Removal does not collect/access personal data from third parties as part of its services.	NortonLive Spyware and Virus Removal does not collect/access personal data from third parties as part of its services.

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

User Data if chosen may include:

Issue description and details

User Data: This data is processed for the purpose of delivering the product by communicating with you and identifying the root causes of the issues posed.

Data We Collect/Access:

Administrative Data may include:

Application names and versions
Norton machine ID (anonymized)
Operating system information
Security settings (e.g., active firewall, antivirus software)
System configurations (e.g., active ports, hosts file, installed programs, active processes, open memory, log file, and registry data)

Diagnostic Data may include:

Crash dump information (specifically related to Norton product crash)
Scan statistics (e.g., number of scanned files, number of threats found, fixed, or remaining, and date and time of scan)

Administrative Data: This data is processed for the purposes of delivering the product in accordance with your device(s) and identifying the root causes of the issues posed.

Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Data We Collect/Access from Third Parties:

NortonLive Spyware and Virus Removal does not collect/access personal data from third parties as part of its services.

Norton Safe Web (Website, Browser Extension, Mac App) and Norton Safe Web Plus (Mac App)

Norton Safe Web is a website that displays risk information for various websites. It also manages a community of online Users, offering the ability for Users to submit their own website ratings and provide comments on website ratings. The community features also display statistics for the community and a site rating (e.g., the most ratings by Users, the most-rated websites). The Norton Safe Web website also manages services for website owners to register their ownership and perform rating review requests. Users may use the website without supplying any data if they wish to browse and view website rating information. To participate in the User community or with the site owner features, Users must have a NortonLifeLock Account (see Norton Enrollment process).

Norton Safe Web/Safe Web Plus is also a browser extension and Mac app that monitors browsing activity and web page content for unsafe risks. It uses reputation services and web page content analysis to help protect the User from malicious website content, phishing, and other threats. This extension includes features that permit browsing of potentially risky websites in a special isolation mode to help provide additional protection. This extension also helps protect Users from unsafe website access when using your webmail and social media websites.

	Categories of Data and Personal Data Collected	Purpose of Processing Your Personal Data
Data You Provide:	Norton Safe Web does not require Users to provide any data outside of enrollment and billing processes. Norton Safe Web can be used as a free extension tool. If used as such, no User Data is required to be provided.	Norton Safe Web does not require Users to provide any data outside of enrollment and billing processes. Norton Safe Web can be used as a free extension tool. If used as such, no User Data is used or processed.
Data We Collect/Access:	User Data may include: IP address Administrative Data may include: Web browser type/version Product version and preferred language Operating system (including version or platform) Browser application and settings Security Data may include: Browsing activity Diagnostic Data if enabled by User may include: Metadata (limited to number of blocked websites and number of unsafe websites clicked)	User Data: This data is processed for the purposes of delivering the product in accordance with your device(s), determining appropriate language settings for communicating with you, and reporting about product usage based on general location. Administrative Data: This data is processed for the purpose of product functionality in delivering the product in accordance with your device(s). Security Data: This data is processed for the purposes of delivering the product functionality by informing you about site safety information and/or blocking unsafe websites. Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as measure usage trends.
Data We Collect/Access from Third Parties:	Diagnostic Data may include: Reporting data based on metadata collected by product (e.g., number of Users by browser types, general geolocations/regions, and operating systems)	Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

Norton Safe Web does not require Users to provide any data outside of enrollment and billing processes. Norton Safe Web can be used as a free extension tool. If used as such, no User Data is required to be provided.

Data We Collect/Access:

User Data may include:

IP address

Administrative Data may include:

Web browser type/version
Product version and preferred language
Operating system (including version or platform)
Browser application and settings

Security Data may include:

Browsing activity

Diagnostic Data if enabled by User may include:

Metadata (limited to number of blocked websites and number of unsafe websites clicked)

User Data: This data is processed for the purposes of delivering the product in accordance with your device(s), determining appropriate language settings for communicating with you, and reporting about product usage based on general location.

Administrative Data: This data is processed for the purpose of product functionality in delivering the product in accordance with your device(s).

Security Data: This data is processed for the purposes of delivering the product functionality by informing you about site safety information and/or blocking unsafe websites.

Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as measure usage trends.

Data We Collect/Access from Third Parties:

Diagnostic Data may include:

Reporting data based on metadata collected by product (e.g., number of Users by browser types, general geolocations/regions, and operating systems)

Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Norton Safe Search (Website and Browser Extension)

Norton Safe Search (website) is a search website that helps protect the User from unsafe websites by filtering search results and providing website safety ratings to the User to provide a safer web browsing experience. Norton Safe Search (browser extension) has two variants. The first variant overrides the browser’s default search engine to the Norton Safe Search website. The second variant performs the same search engine override but also combines the features of the Norton Safe Web and Norton Home Page browser extensions into a single browser extension.

	Categories of Data and Personal Data Collected	Purpose of Processing Your Personal Data
Data You Provide:	Norton Safe Search does not require Users to provide any data outside of enrollment and billing processes. Norton Safe Search can be used as a free extension tool or website. If used as such, no User Data is collected.	Norton Safe Search does not require Users to provide any data outside of enrollment and billing processes. Norton Safe Search can be used as a free extension tool or website. If used as such, no User Data is used or processed.
Data We Collect/Access:	User Data may include: IP address Administrative Data may include: Product version and preferred Language Operating system (including version or platform) Browser type, version, and settings Security Data may include: Browsing activity Search terms Diagnostic Data may include (if User permission is given to enable product telemetry): URL of blocked websites Metadata (e.g., number of blocked websites and number of unsafe websites clicked)	User Data: This data is processed for the purposes of delivering the product in accordance with your device(s), determining appropriate language settings for communicating with you, and reporting about product usage based on general location. Administrative Data: This data is processed for the purpose of delivering the product in accordance with your device(s). Security Data: This data is processed for the purposes of delivering the product by informing you about site safety and/or blocking unsafe websites, and tailoring ads to your interests. Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.
Data We Collect/Access from Third Parties:	Diagnostic Data may include: Reporting data based on metadata collected by product (e.g., number of Users by browser types, general geolocations/regions, and operating systems)	Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

Norton Safe Search does not require Users to provide any data outside of enrollment and billing processes. Norton Safe Search can be used as a free extension tool or website. If used as such, no User Data is collected.

Data We Collect/Access:

User Data may include:

IP address

Administrative Data may include:

Product version and preferred Language
Operating system (including version or platform)
Browser type, version, and settings

Security Data may include:

Browsing activity
Search terms

Diagnostic Data may include (if User permission is given to enable product telemetry):

URL of blocked websites
Metadata (e.g., number of blocked websites and number of unsafe websites clicked)

Administrative Data: This data is processed for the purpose of delivering the product in accordance with your device(s).

Security Data: This data is processed for the purposes of delivering the product by informing you about site safety and/or blocking unsafe websites, and tailoring ads to your interests.

Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Data We Collect/Access from Third Parties:

Diagnostic Data may include:

Reporting data based on metadata collected by product (e.g., number of Users by browser types, general geolocations/regions, and operating systems)

Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Norton Home Page

Norton Home Page provides a search box to initiate searches using the Safe Search engine (which provides safety information for search results), controls to access popular websites quickly, and links to topical informational articles covering security news and updates.

	Categories of Data and Personal Data Collected	Purpose of Processing Your Personal Data
Data You Provide:	Norton Home Page does not require Users to provide any User Data.	Norton Home Page does not require Users to provide any User Data, as such no User Data is processed.
Data We Collect/Access:	User Data may include: IP address Administrative Data may include: Product version and preferred language Operating system (including version or platform) Browser type and version and settings Security Data may include: Search terms Diagnostic Data may include (if User has provided permission to access): Feature usage telemetry	User Data: This data is processed for the purposes of delivering the product in accordance with your device(s), determining appropriate language settings for communicating with you, and reporting about product usage based on general location. Administrative Data: This data is processed for the purpose of delivering the product in accordance with your device(s). Security Data: This data is processed for the purposes of delivering the product by informing you about site safety information and/or blocking unsafe websites, and tailoring ads to your interests. Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.
Data We Collect/Access from Third Parties:	Diagnostic Data may include: Reporting data based on telemetry collected by product (e.g., number of Users by browser types, general geolocations/regions, and operating systems).	Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

Norton Home Page does not require Users to provide any User Data.

Norton Home Page does not require Users to provide any User Data, as such no User Data is processed.

Data We Collect/Access:

User Data may include:

IP address

Administrative Data may include:

Product version and preferred language
Operating system (including version or platform)
Browser type and version and settings

Security Data may include:

Search terms

Diagnostic Data may include (if User has provided permission to access):

Feature usage telemetry

Administrative Data: This data is processed for the purpose of delivering the product in accordance with your device(s).

Security Data: This data is processed for the purposes of delivering the product by informing you about site safety information and/or blocking unsafe websites, and tailoring ads to your interests.

Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Data We Collect/Access from Third Parties:

Diagnostic Data may include:

Reporting data based on telemetry collected by product (e.g., number of Users by browser types, general geolocations/regions, and operating systems).

Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Norton Password Generator

Norton Password Generator is a free service offered in select countries or as a feature to Norton Password Manager that generates a random strong password for any individual to use for their applications, devices, or any other accounts.

	Categories of Data and Personal Data Collected	Purpose of Processing Your Personal Data
Data You Provide:	Norton Password Generator does not require Users to provide any data outside of enrollment and billing processes.	Norton Password Generator does not require Users to provide any data outside of enrollment and billing processes.
Data We Collect/Access:	User Data may include: IP address Geolocation Administrative Data may include: Web browser name Version and preferred language Operating system (including version or platform)	User Data: This data is processed for the purposes of delivering the product in accordance with your device(s), determining appropriate language settings for communicating with you, and reporting about product usage based on general location. Administrative Data: This data is processed for the purpose of delivering the product in accordance with your device(s).
Data We Collect/Access from Third Parties:	Norton Password Generator does not collect/access personal data from third parties as part of its services.	Norton Password Generator does not collect/access personal data from third parties as part of its services.

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

Norton Password Generator does not require Users to provide any data outside of enrollment and billing processes.

Data We Collect/Access:

User Data may include:

IP address
Geolocation

Administrative Data may include:

Web browser name
Version and preferred language
Operating system (including version or platform)

Administrative Data: This data is processed for the purpose of delivering the product in accordance with your device(s).

Data We Collect/Access from Third Parties:

Norton Password Generator does not collect/access personal data from third parties as part of its services.

LifeLock

The LifeLock Products provide identity monitoring, theft protection, and identity restoration services to customers. The LifeLock Product is also offered as a bundled solution with the Norton Security Products. Identity Advisor is a related LifeLock product offered outside of the United States which offers a subset of the identity protection services that LifeLock offers. Dark Web monitoring is included as a feature of LifeLock and/or Identity Advisor and is also offered as a separate product in countries outside of the United States. Home Title Monitoring is included as a feature of LifeLock and is also offered as a separate product called Home Title Protect with more functionality.

	Categories of Data and Personal Data Collected	Purpose of Processing Your Personal Data
Data You Provide:	User Data may include: Name Email LifeLock account password Phone number Social Security Number Physical address Date of birth Billing address Payment information (depending on method can include Credit/Debit Card Information or PayPal account) Alternate physical address Alternate phone address Bank account information Driver’s license number Alternate Credit/Debit Card information Mother’s maiden name Verbal passcode Insurance number/information Social account information Child’s name (if purchasing LifeLock Junior) Child’s Social Security Number (if purchasing LifeLock Junior) Child’s date of birth (if purchasing LifeLock Junior) Child’s bank account information (if purchasing LifeLock Junior) Power of attorney (if purchasing LifeLock Senior)	User Data: This data is processed for the purpose of establishing and authenticating your account, as well as communicating with us. Your data is also used to deliver the services and features that you have selected.
Data We Collect/Access:	User Data may include: IP address Geolocation Administrative Data may include: Member ID Restorations case number (for filed Restorations cases only) Complaint case number (for lodged complaints only) Parent case number (for disputed alerts only) Device ID Operating system version and settings Device manufacturer and model Device names and/or assigned names Web browser name and version Preferred language Security Data may include: Credit scores Credit reports Bank transactions Alert information (limited to data elements selected for monitoring by the User) Diagnostic Data may include: Applications error reports Crash dumps logs App-related usage data	User Data: This data is processed for the purpose of establishing and authenticating your account, as well as communicating with you. This data is also used to deliver the services and features that you have selected. Administrative Data: This data is used for the purpose of delivering services. Security Data: This data is used to monitor your identity by providing the alerts you have set up on your account which can help protect you when potentially fraudulent activity is detected. Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.
Data We Collect/Access from Third Parties:	User Data may include: Verified name Verified Social Security Number Verified physical address Verified date of birth Security Data may include: Credit scores Credit reports Bank transactions Alert information (limited to data elements selected for monitoring by the User) Diagnostic Data may include: Reporting metadata on product and application usage	User Data: This data is processed by our third-party service providers to help us verify and authenticate you before we enroll you. Some third-party service providers may assist you in creating a new account with us or helping you to log into your account with us. Security Data: This data is processed by our third-party service providers to monitor your identity and provide monitoring and protective alerts based on the features you select within our products. Diagnostic Data: This data is used for the purpose of helping us to further understand the usage and develop and improve the performance of our products.

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

User Data may include:

Name
Email
LifeLock account password
Phone number
Social Security Number
Physical address
Date of birth
Billing address
Payment information (depending on method can include Credit/Debit Card Information or PayPal account)
Alternate physical address
Alternate phone address
Bank account information
Driver’s license number
Alternate Credit/Debit Card information
Mother’s maiden name
Verbal passcode
Insurance number/information
Social account information
Child’s name (if purchasing LifeLock Junior)
Child’s Social Security Number (if purchasing LifeLock Junior)
Child’s date of birth (if purchasing LifeLock Junior)
Child’s bank account information (if purchasing LifeLock Junior)
Power of attorney (if purchasing LifeLock Senior)

User Data: This data is processed for the purpose of establishing and authenticating your account, as well as communicating with us. Your data is also used to deliver the services and features that you have selected.

Data We Collect/Access:

User Data may include:

IP address
Geolocation

Administrative Data may include:

Member ID
Restorations case number (for filed Restorations cases only)
Complaint case number (for lodged complaints only)
Parent case number (for disputed alerts only)
Device ID
Operating system version and settings
Device manufacturer and model
Device names and/or assigned names
Web browser name and version
Preferred language

Security Data may include:

Credit scores
Credit reports
Bank transactions
Alert information (limited to data elements selected for monitoring by the User)

Diagnostic Data may include:

Applications error reports
Crash dumps logs
App-related usage data

User Data: This data is processed for the purpose of establishing and authenticating your account, as well as communicating with you. This data is also used to deliver the services and features that you have selected.

Administrative Data: This data is used for the purpose of delivering services.

Security Data: This data is used to monitor your identity by providing the alerts you have set up on your account which can help protect you when potentially fraudulent activity is detected.

Diagnostic Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Data We Collect/Access from Third Parties:

User Data may include:

Verified name
Verified Social Security Number
Verified physical address
Verified date of birth

Security Data may include:

Credit scores
Credit reports
Bank transactions
Alert information (limited to data elements selected for monitoring by the User)

Diagnostic Data may include:

Reporting metadata on product and application usage

User Data: This data is processed by our third-party service providers to help us verify and authenticate you before we enroll you. Some third-party service providers may assist you in creating a new account with us or helping you to log into your account with us.

Security Data: This data is processed by our third-party service providers to monitor your identity and provide monitoring and protective alerts based on the features you select within our products.

Diagnostic Data: This data is used for the purpose of helping us to further understand the usage and develop and improve the performance of our products.

Dark Web Monitoring

Dark Web Monitoring powered by LifeLock provides searching services to Users to identify and detect personal information on the dark web and provide an alert back to the Users. Dark Web Monitoring is also offered as a feature of the LifeLock Products.

	Categories of Data and Personal Data Collected	Purpose of Processing Your Personal Data
Data You Provide:	User Data may include: Name Email Password First phone number First physical address Alternative email address Alternate phone number(s) Alternate physical address(es) Bank account information Credit/debit card information Mother’s maiden name Multiple insurance information Driver’s license number Social Security Number (only if previously purchased through a LifeLock product offering) Date of birth (only if previously purchased through a LifeLock product offering) Gamertag	User Data: This data is processed for the purpose of establishing and authenticating your account, as well as communicating with you. Your data is also used to deliver the services and features that you have selected, including the search criteria for the product within the dark web.
Data We Collect/Access:	User Data may include: IP address Geolocation Administrative Data may include: LifeLock member ID (if previously purchased through a LifeLock product) Norton GUID (if previously purchased through a Norton product) Member GUID Web browser name and version Preferred language Device ID Operating system version and settings Diagnostics Data may include: Applications error report Crash dumps logs App-related usage data	User Data: This data is processed to determine the appropriate language setting to communicate with you. Diagnostic Data: This data is used for the purpose of helping us to further understand the usage and develop and improve the performance of our products.
Data We Collect/Access from Third Parties:	Security Data may include: Alert information (limited to dark web monitoring) Analytics reports	Security Data: This data is used to provide alerts to you about personal information that is found on the dark web.

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

User Data may include:

Name
Email
Password
First phone number
First physical address
Alternative email address
Alternate phone number(s)
Alternate physical address(es)
Bank account information
Credit/debit card information
Mother’s maiden name
Multiple insurance information
Driver’s license number
Social Security Number (only if previously purchased through a LifeLock product offering)
Date of birth (only if previously purchased through a LifeLock product offering)
Gamertag

User Data: This data is processed for the purpose of establishing and authenticating your account, as well as communicating with you. Your data is also used to deliver the services and features that you have selected, including the search criteria for the product within the dark web.

Data We Collect/Access:

User Data may include:

IP address
Geolocation

Administrative Data may include:

LifeLock member ID (if previously purchased through a LifeLock product)
Norton GUID (if previously purchased through a Norton product)
Member GUID
Web browser name and version
Preferred language
Device ID
Operating system version and settings

Diagnostics Data may include:

Applications error report
Crash dumps logs
App-related usage data

User Data: This data is processed to determine the appropriate language setting to communicate with you.

Diagnostic Data: This data is used for the purpose of helping us to further understand the usage and develop and improve the performance of our products.

Data We Collect/Access from Third Parties:

Security Data may include:

Alert information (limited to dark web monitoring)
Analytics reports

Security Data: This data is used to provide alerts to you about personal information that is found on the dark web.

SurfEasy

SurfEasy VPN protects the User’s devices and safeguards the User’s data by encrypting the User’s information on any internet connection and preserving the User’s privacy.

	Categories of Data and Personal Data Collected	Purpose of Processing Your Personal Data
Data You Provide:	User Data may include: SurfEasy VPN does not require Users to provide any data outside of the enrollment and billing processes	User Data: SurfEasy VPN does not require Users to provide any data outside of the enrollment and billing processes, so no additional personal data is processed.
Data We Collect/Access:	User Data may include: IP address Install identifier License identifier Administrative Data may include: Device name and type OS version (for mobile devices only) Language Security Data may include: Aggregate bandwidth usage (limited to the number of bytes transferred using the service) Diagnostic Data may include: Usage data to assist with debugging a problem with the service (serial number from app to give installation status) Error state in installation/usage of app (Install Identifier from app to give error status)	User Data: This data is processed for the purposes of delivering the content in accordance with your device(s) and determining the appropriate language settings for communicating with you. Administrative Data: This data is processed for the purpose of delivering the product to your device(s). Security Data: This data is used for the purposes of billing the account of the product used as well as network operations and support. Diagnostics Data: This data is used for the purpose of delivering the product by selecting the most appropriate server to connect to and for research and development to improve products and services and to better protect your network, devices, data, and identity.
Data We Collect/Access from Third Parties:	Diagnostic Data may include: Reporting metadata on product and application usage	Diagnostic Data: This data is used for the purpose of understanding the product usage to further develop and improve the product performance as well as telemetry.

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

User Data may include:

SurfEasy VPN does not require Users to provide any data outside of the enrollment and billing processes

User Data: SurfEasy VPN does not require Users to provide any data outside of the enrollment and billing processes, so no additional personal data is processed.

Data We Collect/Access:

User Data may include:

IP address
Install identifier
License identifier

Administrative Data may include:

Device name and type
OS version (for mobile devices only)
Language

Security Data may include:

Aggregate bandwidth usage (limited to the number of bytes transferred using the service)

Diagnostic Data may include:

Usage data to assist with debugging a problem with the service (serial number from app to give installation status)
Error state in installation/usage of app (Install Identifier from app to give error status)

User Data: This data is processed for the purposes of delivering the content in accordance with your device(s) and determining the appropriate language settings for communicating with you.

Administrative Data: This data is processed for the purpose of delivering the product to your device(s).

Security Data: This data is used for the purposes of billing the account of the product used as well as network operations and support.

Diagnostics Data: This data is used for the purpose of delivering the product by selecting the most appropriate server to connect to and for research and development to improve products and services and to better protect your network, devices, data, and identity.

Data We Collect/Access from Third Parties:

Diagnostic Data may include:

Reporting metadata on product and application usage

Diagnostic Data: This data is used for the purpose of understanding the product usage to further develop and improve the product performance as well as telemetry.

NortonLifeLock Product and Services Privacy Notices

Norton Security Products

Norton 360 App (Android and iOS)

Norton Password Manager/ Norton Safe Web Plus (Mac App)

Norton Secure VPN

Norton Privacy Manager

Norton Utilities Premium / Norton Utilities Ultimate

Norton Family

Norton Ultimate Help Desk

Norton Computer Tune-Up

Norton Mobile Security

NortonLive Spyware and Virus Removal

Norton Safe Web (Website, Browser Extension, Mac App) and Norton Safe Web Plus (Mac App)

Norton Safe Search (Website and Browser Extension)

Norton Home Page

Norton Password Generator

LifeLock

Dark Web Monitoring

SurfEasy